Hear What Our Customers Are Saying

Read Recent Reviews for Benjamin Franklin Plumbing

Called a local plumbing service at night since we had a leak in a bathroom fixture that needed to be repaired quickly — Jeff Bailey of Ben Franklin Plumbing arrived at the house first thing in the morning and provided excellent, fast and professional service. He explained what the problem was and what needed to be done. Was very pleased with the service and would recommend him.

Mike H.

Prompt arrival. Toilet installed professionally. Explained what he was doing so that I can successfully complete the next installation.

Jess T.

Nick was professional, courteous, timely and efficient. You couldn’t find a better employee. I wil be happy to call him the next time I need help.

Vicki B.

Had a plumbing issue which I thought was related to the garbage disposal. Ray LaVay came out and quickly determined the true cause. Initial assessment was very close to $600 but he found a way to correct the problem for more than half the price. Ray is the epitome of a professional. I strongly encourage anyone reading this to use this company and specifically request Ray. Thanks, Ray!

Will S.

Our water heater died overnight, I called Ben Franklin Plumbing and they sent Nick H. over within hours to check it out and determined it was old and could possibly be repaired but I chose to replace it. Nick was very professional and knowledgeable and within a couple of hours we had a new water heater installed and my fear of another cold shower was gone!

Kelly M.

i have been a customer of Benjamin Franklin Plumbing for a few years. I was pleasantly surprised during my annual service appointment by my plumber, Jeremy Lee. Not only did he inspect everything he ensured I knew the basics, answered questions and explained other services provided by their sister companies (Heat & Cooling, Plumbing and Electric). Their customer service is great!!

Cynthia C.

We are first time homeowners and needed help. Jeff Bailey not only was straight forward about what the problem was, but he went above and beyond to help us get the problem fixed quickly and effectively. I honestly didn’t know what to do but he was kind and professional and got it done. I highly recommend him.

Anna F.

Muris was very helpful and professional. Performed the work quickly as requested and helped answer all of my questions. I would highly recommend him!

April B.

Mr muris has done an excellent shop very polite and explained everything very well can and will Recommend mr muris to all my friends, keep up the good work, thanks again.

Marion C.

It is a pleasure to write a review for David Kidd and his team. He reflects everything that we admire and respect in a company which is hard to find in this present day. There are no words….customer service is his priority. Customer First is his concern. David and his team always called us, always on time, work ethics the best. So very respectful, trust worthy in word and deed, professional in everything, knowledgeable, cleaned up after themselves, impeccable work repair in our home and we will recommend David Kidd, his team and Company to all who need plumbing service. We encountered the very best! Sincerely, Bob & Mary Butcher

Mary B.

Nick came to our house on an emergency call. He showed up earlier that his original estimated time, evaluated the situation and gave 3 options, of varying expense, explaining the pros and cons of each option. Nick was professional, polite and very friendly. At a stressful time (an emergency water leak call) he was very calming and put us at ease. We appreciated his assistance and would recommend this company to others.

Carl J.

Thomas M. is an outstanding individual, a valuable asset to this company. He was thorough, courteous, and totally professional in the performance of his work. He explained everything he was going to do and patiently answered all of our many questions when he was finished. Thomas made my wife and I feel completely as ease when we spoke about our plumbing issues. He further ensured we understood all that was needed to update our system. His honesty and friendly manner turned what could have been a stressful situation, into an enjoyable one. I have dealt with many service people but Thomas easily stands out as one of the best. It is because of him that I will use this Benjamin Franklin for all my plumbing needs and will tell neighbors and friends about this outstanding company. Thomas should be recognized for his dedication and fantastic service he provides his customers. He’s the best.

Pete P.

Great job done. Was on time and worked quickly. Definitely will call again when we have need!

Alexa M.

Muris was very courteous, professional, and did a thorough evaluation of the problem. He then presented options of how it could be repaired. I was pleased that I was given prompt and efficient service.

Betsy M.

Nick did a great job installing ro water filtration under sink.

Thomas P.

Excellent service. Amazing plumber, will definitely call again for more business.

Missy M.

I had a great experience with Benjamin Franklin Plumbing in Niceville and Valparaiso Florida. David was my service man and was both friendly and professional.

Robert K.

Very professional, friendly, and courteous. I would recommend him and Benjamin Franklin Plumbing to anyone.

Austin H.

Employee review. Love this place, family owned, family atmosphere and best plumbing company in NW Florida. Can’t say enough about Lenny Siers for all he does for his employees.

Chris V.

Thomas was very nice, efficient, and clean. He used shoe covers which I do not remember the previous person from this company doing. He corrected things that the previous person from this company had messed up! Thank you Thomas!

Rachel P.